TOKA PROGRAM
Cancellation Policy
Cancellation by Travellers
- In the event travellers wish to cancel their booking, regardless of reasoning or circumstances, the following refund options are available.
- Cancellations to the booking 30 days prior to the trip starting date, paid amount is refundable, minus the bank charges incurred by the company.
- Cancellations to the booking 30 days within the trip starting date, no refund will be provided.
- If the travellers wish to cancel their booking, per the discretion of the company, the travellers can transfer their booking to another person at no extra cost.
Cancellation by the Company
- In the event that the company cancels the trip for any reason, such as unforeseen circumstances or circumstances beyond our control, participants will be notified promptly.
- In case of cancellation by the company, participants will be offered a refund, minus the bank charges, of the trip cost or the option to reschedule the trip for a later date, subject to availability.
- The company reserves the right to cancel the trip at any time for safety reasons or if the minimum participant requirement is not met.